FAQ

Answering Your Questions

How much does shipping cost?

Complimentary standard shipping is including on all orders.

Complimentary 2-Day shipping is including of orders of 3 or more.

How long does delivery take?

Standard shipping takes 3-5 business days, depending on your location in the USA.

How do I track my delivery?

Once your creation has been shipped you will receive an email from us with your tracking details. If you haven't received this, please check your junk mail. If you need to get in contact with us about the whereabouts of your order, please email customerservice@amouretmaison.com

Do you ship internationally?

We currently ship within the USA.

Will I need to sign for my delivery?

No signature will be needed to receive your delivery.

I've received my order but there is an issue, what do I do?

Please emailcustomerservice@amouretmaison.comand let us know how we can help, and someone from our customer service team will be in touch within 24 hours.

What is your return policy?

As a valued member of the Amour et Maison family, we're committed to your satisfaction. Therefore, we accept returns within 30 days of shipment. For any assistance in making a return, please email us at customerservice@amouretmaison.com

Please include your order number and the details of the item(s) you wish to return.

Can I change or cancel my order after the order is completed?

Once your order is confirmed, we promptly initiate the process of preparing and packaging your creations for swift delivery. If the delivery address provided is incorrect or incomplete, please get in touch at with us at customerservice@amouretmaison.com

We will make every effort to help, provided your order hasn't already shipped.