FAQ
Shipping and Delivery
How much does shipping cost?
How much does shipping cost?
Complimentary standard shipping is including on all orders.
Complimentary 2-Day shipping is including of orders of 3 or more.
How long does delivery take?
How long does delivery take?
Standard shipping takes3-5 business days, depending on your location in the USA.
How do I track my delivery?
How do I track my delivery?
Once your creation has been shipped you will receive an email from us with your tracking details. If you haven't received this, please check your junk mail. If you need to get in contact with us about the whereabouts of your order, please emailcustomerservice@amouretmaison.com
Do you ship internationally?
Do you ship internationally?
We currently ship within the USA.
Will I need to sign for my delivery?
Will I need to sign for my delivery?
No signature will be needed to receive your delivery.
Returns
I've received my order but there is an issue, what do I do?
I've received my order but there is an issue, what do I do?
Please email customerservice@amouretmaison.com and let us know how we can help, and someone from our customer service team will be in touch within 24 hours.
What is your return policy?
What is your return policy?
As a valued member of the Amour et Maison family, we're committed to your satisfaction. Therefore, we accept returns within 30 days of shipment. For any assistance in making a return, please email us at customerservice@amouretmaison.com
Please include your order number and the details of the item(s) you wish to return.
Can I change or cancel my order after the order is completed?
Can I change or cancel my order after the order is completed?
Once your order is confirmed, we promptly initiate the process of preparing and packaging your creations for swift delivery. If the delivery address provided is incorrect or incomplete, please get in touch at with us at customerservice@amouretmaison.com
We will make every effort to help, provided your order hasn't already shipped.
Orders and Payments
Can I use more than one promotional code on my order?
Can I use more than one promotional code on my order?
Unfortunately only one code may be applied per order.
What currency is your site listed in?
What currency is your site listed in?
All creations are listed in USD.
Will my order come with an invoice?
Will my order come with an invoice?
Yes, a paper invoice will be included with your delivery
I'm sending my order as a gift. Will there be an invoice with prices in the order?
I'm sending my order as a gift. Will there be an invoice with prices in the order?
Great choice! We do not include price on our invoices, so we are gift-ready. Please note that unfortunately at this stage we are unable to offer gift wrapping.
Do you gift wrap?
Do you gift wrap?
Unfortunately we do not offer gift wrapping on orders at this time.
I've ordered the wrong thing, what do I do?
I've ordered the wrong thing, what do I do?
Unfortunately we are unable to edit your order items once it's been placed. If you have ordered the wrong thing, provided it hasn't yet been shipped, we can cancel your order and refund you so you can order again. Please email customerservice@amouretmaison.com
Can I change or cancel my order after the order is complete?
Can I change or cancel my order after the order is complete?
As soon as your purchase is complete we begin the handling and packing process so we can get your items to you quickly. If you have provided an incorrect or incomplete delivery address email customerservice@amouretmaison.com and we will do our best to assist where your order has not already been shipped.
